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SUKA Exchange Policy

SUKA Exchange Policy

1. SUKA Exchange Policy

Items can be exchanged within 7 business days from the date of receiving your order.

  • Items must be in original condition - unused, unwashed, and in original packaging.
  • All online exchange requests must be submitted via Email
  • Customers must return the item via a trackable courier service at their own cost.
  • Exchanges are subject to stock availability.
  • Proof of purchase (email receipt or order number) is required.
  • If the item you want is out of stock, you may choose another item.
  • If the new item is of a lower value, the balance will not be refunded.
  • No cash refunds are provided. If an exchange is not possible, an online voucher code will be issued.
  • Online voucher code issued will be for the item value only (excluding delivery costs).
  • Once we receive and inspect the returned item, we'll inspect it and notify you via email if the exchange is approved.

YOU MAY RETURN FOR EXCHANGE :

  • All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
  • All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.
  • Items that are damaged, marked or found to have manufacturing error is acceptable for exchange. New item in good condition or other item with same purchased value will be exchanged to the customer.
  • Maximum ONE xchange process for ONE Order ID/Receipt. 

YOU MAY NOT RETURN FOR EXCHANGE :

  • Accessories are not returnable.
  • Inners such as the innersleeve, handsleeves are not returnable unless a manufacturing defect or parcel processing error.
  • Wrong washing, storing, or ironing methods that may cause product damage will not be entertained.
  • Pre-order item(s).
  • Sale items and purchases made from our sale tab section, during our sale event (eg: 9.9, 10.10 sale), with discount coupon are not returnable, exchangeable & refundable.
  • Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance.
  • Due to lighting effects, monitor’s brightness, contrast setting, etc., there could be some slight differences in the color tone of the pictures and the actual item.
  • Please note that any order purchased from Personal Shopper or preloved item is not under SUKA’s responsibility.

RETURN FOR EXCHANGE PROCESS:

ONLINE STORE (ctsuka.com)

Return & Exchange Method (Online):

STEP 1: Review Checklist

STEP 2: Email to ctsuka.info@gmail.com and request for return exchange process

STEP 3: Fill in the details required and wait for approval

STEP 4: Packing & Return

  • 14 days from arrival of package for local and overseas delivery.
  • Item is in original condition with price tag and label
  • Item not damaged, washed or stained
  • Item has not been altered
  • Item(s) purchased from online can be exchanged with ONLINE and also through our store in Bangi Gateway.

Our office hours are on Monday to Friday from 9 am to 5 pm, excepts Public Holidays.

Emails sent outside these hours will be replied on the next working day. On Friday, email after 5pm will be replied on the next working day. Rest assured any inquires will be answered.

For all orders with missing, defect or wrong item, email us again at ctsuka.info@gmail.com with your order id # using subject header "Missing, Defect & Wrong".

To check the return and refund status, you may contact our SUKA Team via email.

 


2. SUKA delivery charge.


ONLINE: (ctsuka.com)

  • Please note that courier charges for your return package will NOT be covered by SUKA
  • Please obtain a delivery receipt from courier company of your choice or record your tracking number to trace your return package if it reaches our office.
  • SUKA will not be liable for any loss or damage of your return package and/or product (s) handled by courier company of your choice.

 

3. Cancellation by Customer: Non-Faulty Product

ONLINE: (ctsuka.com)

  • Once order has been placed, it can't be cancelled.
  • Once the order has been made dispatched, it may not be cancelled

 

4. Cancellation by Customer: Faulty Product

ONLINE: (ctsuka.com)

  • All product descriptions, information and materials posted in the website are provided 'as is' and without warranties express, implied or otherwise howsoever arising.
  • Product image as seen on the website may slightly differ from the actual product that you receive. 
  • Due to lighting effects, monitor’s brightness, contrast setting, etc., there could be some slight differences in the colour tone of the pictures and the actual item. 
  • If the item you received is faulty, please contact our SUKA Team.
  • Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.
  • In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

 

5. Defective / Faulty Items

This is mightily embarrassing and we will have them all covered. We are very sorry and will make it up to you in any possible ways! Please drop us an email with the following details:

  • Order ID
  • The matter of the issue (defective/faulty)
  • Pictures or videos, whichever applicable
  • Opt for Full Refund / Exchange with same value item (s). Please provide your banking details to ease the refund processes.

6. Refund

Customer will be entitled for a voucher code in the event of:

  • The customer received a parcel with a missing item(s), faulty item(s).
  • Item (s) ordered is out of stock.

Please note that the refund process will take a maximum of 14 working days.

7. Product Guarantee

We heard you and always prioritised our customers. All regular price items are now provided with a unique product guarantee.

Product(s) is promised to be delivered on time from the processing date (max 10 working days). However, this treatment is not applicable during peak season and big sale campaign.

Product(s) is promised guarantee to be in the perfect condition as advertised. We are very concern about every cent spent.

If you experienced delay in delivery, please contact our SUKA Team and you can opt for apology store credit for your next purchase.

 

CONTACT OUR SUKA TEAM

Email: ctsuka.info@gmail.com

Working hours:

Monday to Friday: 9am to 5pm