FIRST TIME ORDER: POLICY
To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
ORDER STATUS
All orders are shipped with DHL, Ninja Van or UPS and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.
CHANGING OR CANCELLING YOUR ORDER
For details on your 14 days right of return, please see the Returns Policy section of the website. This section details your customer rights of cancellation.
Once payment has been made you are unable to cancel your purchase nor receive a full refund unless there are noticeable defects on our end. Please notify us in writing as set out below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.
To exercise this right of cancellation:
- Contact us by email at ctsuka.info@gmail.com OR contact us via whatsapp at +601155877158
- Follow the returns instructions as laid out in the Returns and exchanges section of this site.
- If your goods are faulty, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available
- Difficulty in processing your payment information
- Cannot ship to address provided
- Duplicate order was placed
If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact us by email at ctsuka.info@gmail.com or by calling +601155877168 for a recommendation.
IMPORTANT INFO
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. We are unable to deliver to post office boxes. All orders are fully traceable through the respective courier’s website